GOOFISH® FAQ | Orders, Shipping & Product Support

Find answers to common questions about GOOFISH orders, shipping, fishing tackle support, and business enquiries. For help with an existing order, email goofish@goofishrod.com and include your order number.

Orders

Can I change or cancel my order?

We cannot change or cancel an order once it has shipped. If you need a change before shipment, contact us as soon as possible so we can check the order status.

Can I change my shipping address after placing an order?

Your shipping address cannot be revised after the order has been processed or shipped. Please check your delivery address carefully before ordering. If you notice an error, email us promptly so we can check whether a change is still possible.

Spare Parts and Product Support

Can I order spare parts?

Some spare parts are available to order or may be eligible for replacement under warranty. Email us with the product model and the part you need so we can discuss the available options.

Can I have my fishing rod or reel repaired?

For repair and servicing enquiries, contact goofish@goofishrod.com. Include your product model, order number if available, and a description of the issue. Photos can help us assess your enquiry.

Shipping and Tracking

How do I track my order?

We email your tracking information after shipment, usually the following day. Tracking updates generally become available within 24 hours of dispatch.

When will my order arrive?

Orders are dispatched within three days of ordering. Estimated delivery is approximately five to seven working days, depending on the destination and shipping method. Working days exclude weekends and holidays. These delivery times are estimates, not guaranteed arrival dates. Refer to your shipment email and tracking updates for progress. Customs processing can affect delivery timing.

Is my order eligible for free shipping?

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, and sale. Your order will be shipped using economy shipping.

Returns

How do I return an item?

Please contact us at goofish@goofishrod.com before returning an item, within 30 days after receiving your order. Include your order number and the reason for your return.

for a list of final sale items, please see our returns policy. all returns must be in original condition with packaging intact.

Will shipping be covered for my return?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Promotions and Discount Codes

How do I use a discount code?

Enter your discount code during checkout and apply it before completing payment. Check that the expected discount appears in your order total.

Can I use several discount codes in one order?

Only one code can be used per order at this time.

What should I do if my discount code does not work?

Check the code for typing errors. You can also try another browser or clear your browser cache. If the issue continues, email us with the code and a description of the problem.

Sponsorship and Business Enquiries

Does GOOFISH offer individual sponsorship?

Thank you for your interest in supporting GOOFISH. Send sponsorship enquiries to goofish@goofishrod.com with a brief introduction and details of your proposed collaboration.

How can my business become a GOOFISH retailer or dealer in the Americas?

If your business is based in North, Central, or South America, email us with the following information:

• Business name and a brief description.
• Contact name, phone number, email, and business address, including country.
• Whether you operate a physical shop, an online store, or both.
• Whether an English-speaking contact is available.
• How long your business has been operating.
• Expected annual sales and the percentage represented by fishing tackle.
• The fishing tackle brands your business currently sells.